It consists in the possibility for the consumer to return the product acquired and to obtain the refund of the expenses incurred. This right is reserved only to natural persons (consumers), so it can’t be exercited by legal persons and by natural persons that acts for purpouses related to their professional activity. To exercite the right of withdrawal is necessary to send, within 10 days from the reception of the product a communication via registered letter with return recipt in which it is clearly shown the will to withdraw from the contarct, without the need to explain the reasons of this withdrawal.
The communication can be sent, within the same term, also via registered letter, telex, e-mail and fax but it has to be confirmed by registered letter with a notice of recipt within the following 48 hours: the registered letter is considered sent in useful time if it is sent to the post office within the terms set out above.
The right of withdrawaldoes not apply to the following products:
– audiovisual software and sealed computer software opened by the consumer, cosmetic products that have been used, products damaged due to the carelessness of the costumer.
The only expense required to the buyer are those for returning the product. The right of withdrawal is lost if the returned product is not intact or there is one of these cases:
a) Lack of the original packaging;
b) Absence of integral elements of the product (accessories, cables, instructions manual, etc…);
c) Damage to the product due to causes other than transport.
The customer will be refunded only partially if the returned product is consumed and/or used in a manner that significantly reduces tha value of the goods.
If after the verification of the pack by Luxeda s.r.l.u will be sure that the product does not satisfy the requirement of integrity, the client won’t be reimbursed.